We ship to the United States, Canada and the United Kingdom currently. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Orders are shipped within 24 - 48 hours of receipt with the United States Post Office. Once shipped a tracking email will be sent with your shipping information.
You may return any new, unopened, unused item(s) within 14 days of delivery for a full refund. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item(s).
Please kindly note that charges to your credit card will appear as TGGB.